Last updated: 8 November 2026

These Terms & Conditions apply to all bookings and transport services provided by A2B Shuttle (“A2B”, “we”, “us”, “our”). By making a booking with us, you agree to these terms. A2B Shuttle operates from 157 Van Riebeck Avenue, Edenvale, Gauteng, South Africa. Questions? Email bookings@a2bshuttle.com or call 081 465 0446.

Our service

A2B Shuttle provides private, pre-booked road transport – airport transfers, corporate and group shuttles, events and tours – across Johannesburg and the wider Gauteng area. Each booking is a private vehicle for you and your party, not a shared service.

Quotes and bookings

Fares are fixed and quoted upfront before you book, based on the route and vehicle. The price you confirm is the price you pay for the booked trip, with no meter and no surge pricing.
Fares are per vehicle, not per person.
Prices shown on route pages are “from” starting fares for a Standard Sedan; your exact fare is confirmed on the booking page for your specific date, time and vehicle.
Vehicles are provided as the stated type “or similar”. If your chosen vehicle becomes unavailable we will provide an equivalent or larger vehicle at no extra cost.
You are responsible for giving accurate pickup and drop-off addresses, travel times, flight number, and passenger and luggage numbers. Incorrect details may affect the fare or our ability to complete the trip.

Payment

All fares are in South African Rand (ZAR).
Card payments are processed securely by Yoco. A 4% card processing fee applies to card payments.
Your booking is confirmed once payment or a confirmed arrangement is in place.

Surcharges and extras

Airport waiting time: for airport pickups you receive 60 minutes of free waiting time after your flight lands; waiting beyond that is charged at R200 per hour.
Late-night trips: a set surcharge applies to trips between 11pm and 6am, shown before you pay.
Extra stops, additional waiting or special requests may be quoted separately.

Airport pickups and flight tracking

For airport transfers we track your flight, so an early or delayed landing adjusts your pickup automatically at no extra charge. Your driver meets you in the arrivals hall with a name board. Please allow a sensible margin for check-in, security and traffic when booking a departure – see “Liability” below.

Changes and cancellations

To change or cancel a booking, please give us at least 24 hours’ notice before the scheduled pickup, by email or phone.
Cancellations made with less than 24 hours’ notice, or no-shows, may be charged. Where an eligible refund is due, it is processed to your original payment method.
We will always try to accommodate reasonable last-minute changes where we can.

Your responsibilities

Be ready at the agreed pickup point at the booked time.
Wear seatbelts and follow the driver’s reasonable safety instructions.
No illegal substances or dangerous items may be carried in the vehicle.
You are responsible for any loss or damage you cause to the vehicle beyond normal use.

Luggage

Please tell us about large or unusual luggage (extra suitcases, golf bags, sports or work equipment) when booking so we send a suitable vehicle. Luggage is carried at the owner’s risk.

Liability

Every A2B driver holds a valid Professional Driving Permit (PrDP) and every vehicle carries passenger-liability insurance. We take punctuality seriously and plan for traffic, but we cannot accept liability for delays or losses caused by circumstances beyond our reasonable control, including traffic, weather, road closures, accidents or other force majeure events. We are not responsible for missed flights or connections where you have not allowed adequate travel time or where the delay is beyond our control. Our total liability for any booking is limited to the value of that booking, to the extent permitted by law. Nothing in these terms excludes liability that cannot be excluded under South African law.

Right to refuse service

We may refuse or end a trip where a passenger behaves in an unsafe, threatening or unlawful manner, or where carrying the passenger would be illegal.

Privacy

We handle your personal information in line with our Privacy Policy.

Governing law

These terms are governed by the laws of the Republic of South Africa.

Contact us

A2B Shuttle · 157 Van Riebeck Avenue, Edenvale, Gauteng, South Africa
Email: bookings@a2bshuttle.com · Phone: 081 465 0446