Last updated: 8 November 2026

A2B Shuttle (“A2B”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you book or enquire about our shuttle and transport services, how we use it, who we share it with, and the rights you have under South Africa’s Protection of Personal Information Act (POPIA).

A2B Shuttle operates from 157 Van Riebeck Avenue, Edenvale, Gauteng, South Africa. If you have any questions about this policy or your information, contact us at bookings@a2bshuttle.com or on 081 465 0446.

Information we collect

We only collect the information we need to quote, confirm and deliver your transport:

Booking details – your name, email address, phone number, pickup and drop-off addresses, travel date and time, flight number (for airport transfers), and the number of passengers and bags.
Payment information – card payments are processed securely by our payment provider, Yoco. We do not see or store your full card number; we receive only confirmation that payment succeeded and basic transaction details.
Communications – messages you send us by email, WhatsApp, phone or our website, and our replies.
Website usage data – basic technical and usage information (such as pages viewed and approximate location) collected through cookies and analytics tools to help us run and improve the site.

How we use your information

To prepare quotes and confirm your booking.
To dispatch your driver, track your flight and manage pickups and changes.
To take payment and issue confirmations or invoices.
To provide customer support and respond to your enquiries.
To keep records required for accounting, tax and legal compliance.
To improve our services and website.
To send you service updates or, where you have agreed, occasional marketing. You can opt out of marketing at any time.

Legal basis for processing

We process your information to perform our contract with you (your booking), to meet our legal obligations, for our legitimate business interests (such as running and improving our service and preventing fraud), and, where required, with your consent.

Who we share it with

We share your information only as needed to provide the service, and we never sell your personal information. Recipients may include:

The driver assigned to your trip (the details needed to collect and transport you).
Yoco, our payment processor, to take card payments.
Google Maps / Places, used to recognise and calculate pickup and drop-off addresses on our booking form.
Our email and communication providers (including Google Workspace) used to correspond with you.
Website analytics providers (such as Microsoft Clarity) that help us understand and improve site usage.
Authorities or advisors where we are legally required to disclose information.

Some of these providers may process data outside South Africa. Where they do, we rely on their recognised data-protection safeguards.

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember preferences and measure how it is used. You can control or block cookies through your browser settings; some features may not work correctly if you do.

How long we keep it

We keep booking and payment records for as long as needed to provide the service and to meet our legal, accounting and tax obligations (generally up to five years), after which we delete or anonymise them. Enquiry and marketing data is kept until it is no longer needed or you ask us to remove it.

How we protect it

We take reasonable technical and organisational measures to keep your information secure and to limit access to those who need it to do their job.

Your rights under POPIA

You have the right to:

Ask what personal information we hold about you and request a copy.
Ask us to correct or update information that is wrong or out of date.
Ask us to delete information we no longer have a lawful reason to keep.
Object to certain processing, including direct marketing.
Withdraw consent where we relied on it.
Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, email bookings@a2bshuttle.com. You can contact the Information Regulator at inforegulator.org.za.

Children

Our services are booked by adults. We do not knowingly collect information from children except as part of a booking made by a responsible adult.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it last changed shown at the top.

Contact us

A2B Shuttle · 157 Van Riebeck Avenue, Edenvale, Gauteng, South Africa
Email: bookings@a2bshuttle.com · Phone: 081 465 0446